I have a Maximo headset that I use for music and also with my phone (it has a mic, too). I love them and, to top them off, I added some Comply foam ear tips (set of three, $15 at Radio Shack and Amazon), and they are absolutely amazing. (Comply tips help any set of earbuds.) I've had this set about a year and they've worked flawlessly ... until the weekend.
One ear bud shorted out and it seemed they were doomed, but I was wrong. They have a lifetime warranty - hurray! Like most companies, I had to provide proof of purchase and, after doing that, they sent an email that surprised and delighted me.
They said to take scissors, cut the cords one inch below the ear buds, put the cord and newly snipped buds together with a ruler to show that I made the cut at one inch, take a picture and send that to them. Once they've checked the picture, they'll send a brand new pair.
How clever and easy is that? I used my smart phone to take the picture and send it in my reply to their email. Three minutes and I was done. If I was happy with their products before, I'm overjoyed now and will always look at their 'phones first.
So, how are you going to delight your customers?
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